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Sears.com Complaint - Delay in shipping
Sears.com Complaint

Sears.com Complaint

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Delay in shipping


I gave Sears $300 for a Playstation 3, they took my money, waited 3 weeks, then told me it was out of stock, then I had to wait another 5 days for credit. This is called fraud. They took my money, I recieved no product, no interest, and only a pat on the back and the phrase "Good Luck". This is unacceptable business practice. If Sears can not stand behind the vendors they use, then shame on them. I was willing to purchase another system, but they could not guarantee the system would be available. I told the lady who helped me if they paid for the rush shipping, and guarantee I'd recieve the system in a few days, I'd purchase again, but alas, no. This is unfair business practices, and the stealing of good hard earned money, if for a short time, is not acceptable in this day and age. This is fraud, it's a scam. They take peoples money, to clear payroll, wait 3 weeks, then pay back the money when they get more suckers to put up thier money. Sears had such a great name back in the day, now they are merely a shell of themselves struggling to in world they no nothing about.


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Comments


SearsCares says: (8 years ago)
 0
To mikeloren,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your Playstation 3 order on Sears.com. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with you regarding what happened and to see what might be done to rectify the situation.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Playstation 3 was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (mikeloren) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support






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