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Sears.com Support Ticket - Hayward, California - SEARS FAUKS TO DELIVER AS PROMISED.

Sears.com Support Ticket - Hayward, California

SEARS FAUKS TO DELIVER AS PROMISED. - GE Profile Stainless Steel Refrigerator 29.1 cubic feet

Created By: Kay10's Picture Kay10 Last Reply: SearsCares's Picture SearsCares
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 1
Product: GE Profile Stainless Steel Refrigerator 29.1 cubic feet

purchased a refrigerator from the Sears Store in Hayward, California March 9, 2011. The refrigerator was to be delviered to my home on March 30, 2011. I received a telephone call from Sears Factory Delivery Department (707-749-1940) and was informed that my refreigerator would not be delivered due to the fact that the refrigerator that I paid $1369.99 did not even exist in their store or in any warehouse. I was also informed that they would try to locate the refrigerator and deliver it to my by Apri 5, 2011. I am very angry because Sears took my hard earned money and has failed to deliver me my merchandise. I have made numerouse complaints but it seems noone wants to help me or even compensate me for the fact that I have not had a refrigerator in my home for almost a month now. The store manager told me that I should come into the store and choose another refrigerator. Well, I paid for the refrigerator that I wanted; why should I have to resort to choosing something that does not fit into my lifestyle or my family. I am very disappointed in Sears and I will never shop at Sears again nor will I recommend any family or friends to Sears.


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SearsCares says: (7 years ago)
 0
Dear Kay10:

My name is Susan and I'm part of the Sears Cares Team. I found your post here and wanted to reach out to you and offer assistance. I am very sorry about the problems you are having getting your refrigerator delivered in a timely manner. I can definitely understand the frustration you must be feeling over this situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send us an email to our office at smsupport@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (Kay10) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.
Sears Cares Team




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